iVUE is a pipeline management tool for boosting Loan Fulfillment performance. It fundamentally iterates through thousands of client provided data points and transforms static data into actionable data, layered with valuable management and intelligence.
The proprietary application built by our team of in-house experts, focusses on reducing cycle times for our client, while ultimately enhancing loan quality. Mphasis Digital Risk sets the bar higher, setting our internal standards beyond industry norms. The increase of efficiency, quality and effectiveness has ultimately translated into superior customer satisfaction for our clients.
Customization:
• End-to-end capabilities for all roles in a processing line. Customized dashboard for each role in an end-to-end or component process line to ensure all tasks and calls are completed daily.
• Customer satisfaction dashboard to assist in finding root problems and trends, tracking performance and allowing for immediate feedback-based course correction
Reporting and Tracking:
• SLA tracker by generating additional safe-guard tasks to keep loans within SLA
• Custom reporting capabilities to narrow the scope to a specific group of loans that need immediate attention
Intelligent
• Load balancing algorithm that routes loans to most skilled and available employee to ensure maximum efficiency
• Integrated QC modules dynamically generating checklist based on loan type and employees quality and other data available, ensuring higher quality outputs with less QC bottlenecks
• Highly customizable application wrap around to client specific data and operational needs
