AmplifyTM is a technology wrapper for boosting Loan Fulfillment performance. The platform provides a one-stop shop that “wraps” all operational tasks performed in a Loan Operating System (LOS). It reduces cycle times, improves customer experience, enhances process quality, monitors near real-time performance , and creates additional levels of compliance and accountability.
• Automated Loan Routing and Load Balancing
• KPI Management Oversight (Business Intelligence)
• SLA and Goal Tracking
• Safe Act Licensing Management
• Call Platform Integration and Reporting
• Inline Quality Control workflow customized to support Gaps in clients systems to allow improved task tracking and alerts
AmplifyTM’s intelligent routing logic plays a business-critical role in assigning loan files to Mphasis Digital Risk associates. The system provides a variety of parameters to manage the process to ensure the best fit assignment and all SAFE act and licensing compliance requirements are met.
