Mphasis Digital Risk helped the client with the challenges by -
• Deploying a fully staffed team of 40+ FTE to handle desired volumes across scopes.
• Implementing underwriting in 30 days.
• Establishing centre of excellence (COE) and certification program for all employees, targeted for continuous improvement in cycle times, efficiency, CSAT, and process improvement.
• Enabling handling of complex review types including appraisals and underwriting decisions.
• Deploying cross-trained staff across multiple areas to maintain cost efficiency and utilization levels.
Our solution catalysed the following benefits for the client:
• Over $5M ($1M annually) in savings over the course of engagement when comparing cost to serve vs. internal fulfillment costs.
• Improvement in loan cycle time by providing services in global shift strategy.
• Ability to flexibly pilot new scopes in a short time frame, and incorporate into steady state based on success metrics.